Job Title: General Manager (Full-Time)

Climb NuLu is seeking an experienced, dynamic, and passionate General Manager (GM) to lead our team and drive the success of our state-of-the-art bouldering facility. The GM is the face and operational heart of the gym, responsible for fostering an exceptional community environment, achieving ambitious membership sales goals, and ensuring five-star hospitality for every guest. This role requires a leader dedicated to building a high-performing, motivated team and maintaining the highest standards of safety, cleanliness, and operational excellence.

Key Responsibilities1. Leadership, Team Building & Culture (50% Focus)

  • Recruitment & Onboarding: Source, interview, hire, and train all gym staff (Front Desk, Instructors, etc.).

  • Team Development: Create a positive, supportive, and motivating work environment focused on personal growth and accountability. Conduct regular one-on-ones, performance reviews, and team meetings.

  • Scheduling & Payroll: Manage staff scheduling efficiently to ensure optimal coverage during peak and off-peak hours, while balancing and approving payroll hours.

  • Culture Development: Champion Climb NuLu's core values, ensuring the gym culture is welcoming, inclusive, and focused on safety and community engagement.

  • Policy Enforcement: Ensure all employees adhere to company policies, safety protocols, and operational procedures.

2. Membership Sales & Financial Management

  • Sales Strategy: Develop and execute strategic sales plans to achieve and exceed membership targets, day pass goals, and pro-shop retail sales.

  • KPI Management: Track, analyze, and report on key performance indicators (KPIs) including member retention, attrition, sales conversion rates, and revenue.

  • Budget Oversight: Manage the gym's operating budget, control costs, and maximize profitability.

  • Reporting: Provide weekly and monthly performance reports to the ownership/executive team.

  • Marketing & Promotions: Guide and collaborate with the marketing team on effective campaigns, promotions, and community outreach efforts to drive traffic and increase enrollment.

3. Hospitality & Operational Excellence

  • Customer Experience: Ensure the highest level of hospitality and customer service. Act as the primary point of contact for member issues, feedback, and complex inquiries, resolving them efficiently and positively.

  • Facility Management: Oversee the maintenance, cleanliness, and safety of the entire facility, including climbing walls, fitness areas, restrooms, and common spaces.

  • Program Development: Oversee the successful execution of gym programs, classes, youth teams, and special events to enhance member engagement.

Required Qualifications & Skills

  • Minimum of 3 years of hospitality experience, preferably in the fitness, recreation, retail, or hospitality industries.

  • Exceptional team building and leadership skills, embodying strong hospitality.

  • Outstanding interpersonal and communication skills, with experience managing and motivating a diverse team

  • Bachelor's degree preferred, or equivalent experience.

Compensation & Benefits

  • Competitive salary commensurate with experience. $45,000.00 - $55,000.00 per year

  • Generous paid time off (PTO) policy.

  • Health benefits package

EEO is the Law

Hoosier Heights is an equal opportunity employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 


How to Apply:

Please send your resume and a brief cover letter outlining your qualifications and interest in the role to ryan@climbnulu.com.